Guest Experience · Reservations · Hospitality Sales

Natalie De Witt

Ex-Caesars Palace Dubai. I remember names, preferences and occasions — and turn first-time guests into regulars. More than a decade in hospitality and sales, now offered flexibly and remotely.

Available now · flexible or remote · South Africa based, UTC+2 — full overlap with UK and European business hours.

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What I do

Guest relations & reservations

Reservations, table assignments and the full guest journey at a five-star Dubai resort — tracking preferences, allergies and occasions so every visit feels personal.

Client & account relationships

Hotel sales to corporate, leisure and group clients, turning enquiries into confirmed bookings. I know hospitality from the operator's side, from POS to stock count.

Virtual administration

Scheduling, documents, email and phone enquiries, handled reliably from a dedicated home office. Discreet, calm under pressure, and organised enough not to need managing.

Experience

  1. Career break — full-time mom

    Dec 2025 – present

    A planned family break following the birth of my child. Now ready to return, with flexible and remote roles as the priority and full-time considered.

  2. O'Two Hotel

    Sales & Beverage Operations Manager · Cape Town · Oct 2024 – Dec 2025

    • Drove sales for a boutique hotel, building relationships with corporate, leisure and group clients and converting enquiries into confirmed bookings.
    • Managed the rooftop bar and its team, including stock orders, sales and daily operations.
    • Oversaw event beverage orders, set-up and break-down, delegating to a team so every event ran smoothly.
    • Handled guest reservations and front-of-house, including customer service under pressure.

  3. Caesars Palace Dubai

    Hostess, Venus Pool & Restaurant · Dubai, UAE · Mar 2022 – Aug 2023

    • Hosted guests at one of Dubai's flagship resort destinations, managing reservations, table assignments and the full guest journey.
    • Built rapport with returning guests — recognising them by name and remembering preferences, allergies and special occasions.
    • Acted as a brand ambassador, guiding guests on outlets, timings, events and the wider city.
    • Regularly deployed to private events and rotated across departments.

  4. Keller Williams Realty

    DFI Trainee · Aug 2020 – Nov 2020

    Administrative and client-facing support: scheduling, filing, document management, and email and phone enquiries.

  5. Proof Wine Bar

    Bartender · Cape Town · Jan 2018 – Jan 2020

    Two years at a well-known Cape Town wine bar — recommending wines, running open-to-close shifts, handling POS and stock-takes, supporting private functions and building a loyal returning clientele.

Earlier

Qualifications & setup

Education

N4–N6 Hospitality Certificate, Boland College

National Senior Certificate, Parel Vallei High School

Certifications

Caesars Palace Dubai: DubaiWay Level 2, Basic Food Safety, Sustainability, Sustainable Tourism

Remote-ready

Dedicated home office and fibre. Microsoft Office, Google Workspace, Zoom and Teams, POS and reservation software, CRM and Slack.

Languages

English (fluent), Afrikaans

Driver's licence and own transport.

References available on request.

Get in touch

Available now for flexible and remote work, with full-time roles considered. Happy to work with teams anywhere in UK and European hours.

Email natalie@nataliedewitt.co.za, or find me on LinkedIn.